Frequently Asked Questions

BuilderElements appreciates you for taking some time in reviewing the Frequently Asked Questions. If you do not find answers addressing your questions or concerns, please call us at toll free 408-426-4207. You can also email us at support@BuilderElements, we will respond your questions within 24 hours during weekdays.

FAQ's by Product Category

For product info, specs, and photos please go to the specific product page or product order page to find the related links.for example in page catalog.

If you have further product related questions that our customer service representative could not answer, BuilderElements notifies our product managers or engineers to answer it instead of the customer service representative. Please send email to support@BuilderElements, our customer service representative will review your email and forward it to the right person immediately after receiving it. Your email will be answered within 24 hours during weekdays.

General FAQ's:

How do I know the products from BuilderElements are in good quality?
Who can buy from BuilderElements?
Why I will save money and time when I buy from BuilderElements?
I cannot find the color and style I want for my project in my local building materials stores and not find them in BuilderElements.com either, can BuilderElements custom make it for me?
How comfortable can I be when I order directly from your website? Is my financial data secured and safe?
Which forms of payment does BuilderElements accept?
Can BuilderElements ship globally?
Does BuilderElements provide residential delivery service? How does that work?
I find many products in different categories on your website are so appealing to me, in terms of style, quality and pricing, however, can I order different products in different categories in one order
If I order less quantity than the minimum requirement, what should I do?
Does BuilderElements install products or refer customers to installers?
Do you offer any discounts to distributors or resellers?
What is your return policy?
How much should I allow for breakage/damage?
May I see the product before I buy? May I obtain a sample?
What is your shipping lead time?
How can I track my order?

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