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We used their white kitchen cabinets and pine kitchen cabinets in our newly remodeled kitchen and bar area. The staff were very helpful. They gave us professional advice to enhance our layout. Their after sales service is excellent too. We are so happy with them and we highly recommend them. The products & services are worth every cents we paid.
Home elements' products last forever and the shower faucets and outstanding. If you're looking for QUALITY service and lifetime quality plumbing fixtures for your home or business, this is the place to go.
when you really need a shower faucet, you need builder elements. I heard nothing but good things about them, so took a chance and was glad I did. Really like their faucets, they even have porcelain sinks and pegasus sinks. The sinks vanities are nice too
I love home elements' faucets! They are lovely in my house & will be back to get one for my kitchen and bathroom. I love them.
I love Builder Elements. The faucets and they sell last a lifetime. They also have glass sinks and vanities and bathroom sinks too. Will use them again for sure!
HE offers the following limited warranty on each of its Faucet products* (the “Product”) and the components thereof. This warranty extends only to the original owner or end-user for personal household use. For commercial uses, additional limitations apply.
HE warrants the structural components of the Product to be free from defects in workmanship and materials under normal use and service for the period commencing from the initial date of purchase by the owner or end-user, contractor, or builder, from HE or an authorized HE dealer, through the lifetime of the original owner or end-user.
HE warrants the cartridge component of the Product to be free from defects in workmanship and materials under normal use and service for a period of five (5) years from the initial date of purchase by the owner or end-user, contractor, or builder, from HE or an authorized HE dealer.
HE warrants the spray assembly component of the Product to be free from defects in workmanship and materials under normal use and service for a period of one (1) year from the initial date of purchase by the owner or end-user, contractor, or builder, from HE or an authorized HE dealer.
Subject to the Warranty Service provision below, any product reported to the authorized dealer or to HE as being defective within the warranty period will be repaired or replaced (with a product of equal value) at the option of HE. This warranty extends to the original owner or end-user and is not transferable to a subsequent owner.
Neither the distributor, authorized HE dealer, nor any other person has been authorized to make any affirmation, representation, or warranty other than those contained in this warranty. Any affirmation, representation, or warranty other than those contained in this warranty shall not be enforceable against HE or any other person.
HE reserves the right to modify this warranty at any time, it being understood that such modifications will not alter the warranty conditions applicable at the time of sale of the products in question.
LimitationsThis warranty shall not apply to instances of incorrect operating procedures, breakages, or damages caused by fault through improper installation, carelessness, abuse, misuse, misapplication, improper maintenance, or alteration of the Product, as well as chemical or natural corrosion, accident, fire, flood, an act of God, or any other casualty. Avoid abrasive cleaners, steel wools, and harsh chemicals as these will scratch, damage, and / or dull the product and / or finish and void this warranty. The owner/end-user of the Product covered by the present warranty is entirely responsible for its proper installation and any applicable plumbing or electrical wiring. HE neither installs nor supervises the installation nor hires a contractor for this purpose; consequently, HE cannot be held responsible for any default, breakage, or damages caused thereby or resulting thereof, either directly or indirectly.
The owner/end-user must provide access to the components of the Product as described in the installation guide so that HE can execute the warranty specified herein. If such access is not available, all expenses to provide said access will be the responsibility of the owner/end-user.
This warranty does not apply to Products that have not been installed or operated in accordance with instructions supplied by HE and all applicable rules, regulations, and legislation pertaining to such installations.
This warranty does not apply unless the HE Product is installed by fully insured licensed professionals. HE strongly recommends that such licensed professionals have experience in the installation of bathroom and kitchen products. Installation of certain products, including without limitation glass products (i.e., shower doors and glass sinks) by an inexperienced person may result in glass breakage and, consequently, cause personal injury or death.
HE is not liable for personal injuries or deaths to any persons or for any direct, special, incidental, or consequential damage, loss of time, loss of profits, inconvenience, incidental expenses, labor or material charges, or any other costs resulting from the use of the product or equipment or pertaining to the application of the present warranty, or resulting from the removal or replacement of any product or element or part covered by this warranty.
EXCEPT AS OTHERWISE PROVIDED ABOVE, HE MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR COMPLIANCE WITH ANY CODE.
In any case, HE cannot be held liable for any amount over and above the purchase price paid for the Product by the owner/end-user, contractor, or builder.
Commercial LimitationsIn addition to the above conditions and limitations, the warranty period for products installed for commercial applications or used in commercial ventures is one (1) year from the initial date of purchase by the owner/end-user, contractor, or builder from an authorized dealer. HE is not responsible for loss of use or profit under any circumstances. If the product is used as a display, the warranty period begins when the product is placed on display. This warranty gives the owner/end-user specific legal rights. The owner/end-user may also have other rights which can vary from one state or province to another.
Warranty ServiceIn order to obtain service provided under this warranty during regular business hours, contact the dealer or distributor who sold the unit, or contact HE directly. HE will provide the warranty service described above when the following conditions have been met: the failure is of the nature or type covered by the warranty; the user has informed an authorized HE Agent or HE’s warranty service department representative of the nature of the problem during the warranty period; conclusive evidence (e.g., proof of purchase or installation) is provided to the foregoing by the user proving that the failure occurred or was discovered within the warranty period; an authorized independent service person or company representative has been permitted to inspect the product during regular business hours within a reasonable time after the problem was reported by the user. HEs warranty obligation shall be discharged upon tender of replacement or repair. The customer’s refusal to accept the tender terminates HE’s warranty obligations.
*Certain models are pending approval.Certification may be ended by HE or certification agencies without notice.
Q: Why Mother of Pearl Tiles qualify for Green product?
A: Mother of pearl tile, it is called shell tile, seashell tile, shell mosaic tile. Mother of pearl tiles are 100% natural products that coming from the natural shell, no industrial waste or energy were used in manufacturing the beautiful shell mosaic tile, thus qualifying as green products.
The American leading designers & architects have been using mother of pearl tile as wall and floor tile & covering.
Mother of pearl tiles is becoming popular as wall tiles, kitchen backsplash tiles, shower tiles, bathroom and more…
Only the best quality mother of pearl tile will be selected as our products, both 2mm and 8mm are suited to your remolding project.
Q: Whether or not Mother of Pearl Tiles applies to your kitchen & bathroom project?
A: Absolutely! Mother of Pearl Tiles are completely impervious materials. And mother of pearl tiles are 100% made of natural shell materials, turning used-to-be waste into beautiful décor products, is great product for your kitchen & bathroom wall and flooring projects.
If you visit the most popular professional home improvement and design website: www.Houzz.com, you can see thousands of mother of pearl tile projects that used mother of pearl tiles for kitchen and bathroom wall and flooring projects by leading American designers and architects.
Q: What is the difference between 2mm & 8mm thickness Mother of Pearl Tile? Will 2mm thick shell tile have any installation issue that will not align with other surface covering materials such as glass tile, porcelain tile, stainless steel tile or copper tile?
A: In fact, the chip (surface) of 2mm and 8mm thickness Mother of Pearl Tiles are same. The only difference is that 8mm thickness is with a porcelain base to make the mother of pearl tile is more convenient to align with other porcelain or glass tile with the same 8mm (3/8” ) thickness, thus making the installation easier.
However, the 2mm has much better cost-effective solution because after the pearl tile is installed, the appearance and effect will be the same between 2mm and 8mm. For the shell tile, the beauty is the natural shell iridescence of the surface of the shell, different than glass tile, which the beauty of glass tile partially created by the light reflection inside and through the glass, the thicker glass is, the better reflection and feel it is; that is why 8mm thickness glass mosaic tile is the mainstream in today’s market place.
Although the installation of 2mm thick shell tile will be tougher than that of 8mm thickness pearl tile, your tile contractor/installer with experience can easily level the area where the Pearl tiles will be installed to other thickness tile, whatever it is glass tile or porcelain tiles or even stainless steel tile or copper tile or any other wall covering materials.
Q: Most of your Mother of Pearl Tiles look white, but which one is the whitest option for our entire Mother of Pearl Tiles?
A: In general, we have following three types of Mother of Pearl Tile in terms of color.
1. Whitest. Natural White, majority chips are white, with small percentage of natural yellow and minimum natural grey; overall is white.
2. Less White. Natural White + Natural Yellow + Natural Grey Randomly Mixed, reflecting the very natural color in original shell.
3. Least White (more natural yellow and gray). Gorgeous shine with original color richness of iridescence. Almost every chip with Natural White + Natural Yellow + Natural Grey. The iridescent chips reflect different colors and views from different angles, especially under the light.
Different people have different tastes. Some people prefer whitest, some people prefer the natural colors with more natural yellow and gray. No matter what your Before placing a full order, strongly recommend you to get some FREE samples, we are confident that when you see the sample, you will love it.
Q: Is there any color difference between the full order tiles and the previous ordered sample/photos on the website? Can you get a fully refund if you don’t like the color of the tiles?
A: As mentioned above, Mother of Pearl Tiles is 100% natural products that made/polished by hands. So not to mention the color difference from the products you received and the photo on the website/sample, actually no 2 chips of the pearl tile in the whole world will match each other. Even the photos on the same page of our website, you can see for the exactly description between different product items. This is naturally color variation that comes by the nature of the products.
Therefore, we are sorry that the statement "the tile I received does not match the internet description/picture or sample" does not have the ground for the return.
However, just for courtesy and we value our customer as we bring it to our personal attention no matter how small the order is, we are offering a conditional return option: if we have other customer who wants to buy this SKU in the US, we will let you know and if you mail these products to our appointed new customer address, we will issue you the refund. You will need to pay for the return shipping and 25% restocking fee as we will use these restocking fee for the coordination and discount to attract our new customer accepting tile from a return, since we have to be honest with them that this is return products but in resalable/brand new condition. This is the best we can do.
Q: What type of grout should you choose? Sand-free or fine-sand?
A: Please use unsanded (sand-free) grout. Unsanded grout is for smaller grout joints and it will not scratch the polished pearl surface. In order to enhance the luster and shine in your Mother of Pearl tile installation, make sure that the grout haze is removed from the Mother of Pearl right after you finish grouting.
Q: What grout color should you choose?
A: Choosing the Right Grout is important for your project. Just like picking out tile, there are many different types of grout to choose from. Choosing a specific grout color could change the overall color appearance of the mosaics and the way that your entire project looks! Usually, there are three approaches to selecting grout colors that are used: blending, contrasting, and accenting.
Blending is the most common approach and what we recommend for most projects. This involves choosing the grout color that matches with the color in your tile. For example, you can blend by using white grout with our Mother of Pearl tile which is Natural White, majority chips are white, with small percentage of natural yellow and minimum natural grey; overall is white.
Similarly, if you are looking to blend grout with our Natural White + Natural Yellow + Natural Grey Randomly Mixed, reflecting the very natural color in original shell Mother of Pearl tiles, we recommend picking up on the beige and white undertones in the tile, so using a beige or white grout would blend perfectly.
Q: Is your “Home Elements Brand Mother of Pearl Tile” made of real mother of pearl or glass?
A: Absolutely! Home Elements brand is one of biggest brand in the mother of pearl tile business, only selected the best quality REAL mother of pearl tiles for their shell tile products.
Although glass mosaic tile is one of the major product lines for Home Elements, when we say “Home Elements Mother of Pearl Tiles”, we mean it. It is made of real mother of pearl tile, shell tile and not glass.
However, we do have mother of pearl tile and glass tile blending product and now we do not sell the mother of pearl tile and glass tile blending on our website yet.
Q: What do I cut the Mother of Peal Tiles with?
A: Sometimes, Mother of pearl tile is used with other tiles for wall and floor covering in different size. Perhaps it needs to cut the Mother of Pearl Tiles into small pieces.
Most of our Mother of Pearl Tiles is mesh mounted on high quality fiber glass; however, it is easy for you to cut them into pieces with a knife which is used for cutting paper as bellow, and it will not damage the tiles with rough edges.
Q: I just placed an order for some samples of the mother of pearl tile that does not have the grout lines. We’d like to use this pearl tile in our bathroom and shower area. Do you grout it at all? If not, how do you prevent the water from going through to the wall?
A: The mother of pearl tile without the grout line does NOT need to grout at all. You just need to use the thinset to install to the wall.
The mother of pearl tile is completely impervious, meaning it does not absorb any water. So the water will not go inside the mother of pearl tile but will just slide down on the wall covered by the mother of pearl tile.
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